Frequently asked questions all right here. If your question isn't here or you want us to extend on something, please don't hesitate to drop us an email on the contact form below!
HOW LONG DOES SHIPPING TAKE?
Once an order is received we aim to make and ship it within 7-10 days. Sometimes if stock is on hand we will do it sooner. Please let us know if its urgent, by writing urgent in the notes. We will try our best to get it out sooner! Alternatively hop over to our stockists page as they have Woodlands goodies on hand immediately.
DO YOU HAVE PAYMENT PLANS?
Yes! We have laybuy and after pay available. If there is another provider you prefer, please do reach out because if we get asked multiple times we will definitely make it happen for you!
DO YOU HAVE A LOYALTY POINT SYSTEM?
Yes! We love to give back, so please do take full advantage and sign up with the pop up button!
DO YOU CUSTOM MAKE TOYS?
Unfortunately not. Each product design takes a long time and we just don't have the time to custom design sadly. But if you are wanting a large amount (over 50 at least) of the same product, please get in touch with some details and we can chat.
ARE YOUR PAINTS NATURAL?
Yes! We use the natural paint co which is all VOC free and plant/mineral based. Check out their website for more details! https://www.naturalpaint.co.nz/?keyword=&gclid=Cj0KCQiA962BBhCzARIsAIpWEL3cESiPk0z39MbuPPqNHYOnrE8OqGTGxU-Kzxt2sZ8NpZHohDJPiFMaAu3-EALw_wcB
WHERE ARE YOU BASED?
We work from our humble garage in the Deep South of Auckland, New Zealand (Glenbrook to be specific!). We dream of a much larger work space, so hopefully thats on the cards one day, but we do love the easy commute to work.
WHAT TIMBER DO YOU USE AND IS IT SUSTAINABLE?
We use hard woods maple and ash with the occasional oak. They are absolutely beautiful timbers and are the highest of qualities for toy making. They are grown in Canada and USA from small family tree farms and are reasonably fast growing therefore making them sustainable.
DO YOU SHIP OUTSIDE OF NEW-ZEALAND/ AUSTRALIA?
Not yet (unless for wholesale customers). But its on the cards! We can always quote for you if you email us your exact order that you would like.
HOW ARE YOUR TOYS MADE?
Each piece is intricately made by hand with tools and painted by hand also. No CNCs here or laser machines. This is why you will find each piece to be slightly different and sometimes the colours will differ minutely too. We like to think it keeps it real and rustic.
WHAT ARE THE COSTS FOR SHIPPING?
Shipping to New Zealand is a flat rate of $8, unless over $100 spent then it is free. Australia is a flat rate of $20 or orders over $200 are free also. We do flat rates to take out any hidden surprises.
HOW OFTEN DO YOU DO NEW RELEASES?
We love a new release! So we try to do them as often as we can to keep everything fresh, new and exciting. They are a lot of work so each one is done with the utmost thought, research and quality. Please do reach out if there is a collection you'd love to see us do, and you never know, if we get asked enough we may just have to make it happen!